Privacy Policy

Last updated: 15 October 2025

This Privacy Policy explains how Reason and Joy (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or interact with us.

We are committed to handling your data fairly, transparently, and securely.

1. Who We Are

Reason and Joy is a UK-based sole trader business providing user experience (UX) and accessibility consultancy services.

Contact details:
Email: hello@reasonandjoy.co
Website: https://reasonandjoy.co
Trading as: Reason and Joy (Sole Trader, UK)

2. Information We Collect

We collect and process personal information when you:

• Contact us by email or through our website
• Subscribe to updates or newsletters (if available)
• Book a meeting or workshop
• Provide information during a project or consultation
• Use or interact with our website

The types of data we may collect include:

• Name and contact details (such as email address or phone number)
• Company or organisation name (if provided)
• Communication history and project information
• Technical data such as IP address, browser type, and device information (via analytics cookies, if accepted)

We do not collect sensitive personal data unless it’s necessary for a specific, explicit purpose and you have consented.

3. How We Use Your Information

We use personal data to:

• Respond to your enquiries and provide requested services
• Manage and deliver consultancy projects
• Send administrative messages (e.g. meeting confirmations or invoicing)
• Improve our website, services, and content through analytics
• Comply with legal and tax obligations

We only collect and use personal information where we have a lawful basis, such as your consent, a contractual necessity, or a legitimate business interest.

4. Sharing Your Information

We do not sell or rent your personal data.

We may share information with:

• Trusted service providers (e.g. email hosting, cloud storage, analytics tools)
• Professional advisors (e.g. accountants or legal counsel, if required)
• Regulatory or legal authorities, when required by law

All third-party processors are GDPR-compliant and only process data on our instructions.

5. Data Retention

We only keep personal information for as long as necessary to fulfil the purpose it was collected for.
This includes legal, accounting, or reporting requirements.

When data is no longer needed, it will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (“right to be forgotten”)
• Object to or restrict processing in certain situations
• Withdraw consent where we rely on it for processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise these rights, contact us at hello@reasonandjoy.co.

7. Security of Your Data

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
These include encrypted storage, secure passwords, and limited access to authorised personnel only.

8. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and analyse website performance.
For full details, please see our Cookie Policy.

9. Links to Other Websites

Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.
We recommend reviewing each site’s privacy policy before providing personal information.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our business practices.
Any updates will appear on this page, and the “Last updated” date above will be revised.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Reason and Joy
Email: hello@reasonandjoy.co
Website: https://reasonandjoy.co
Trading as: Reason and Joy (Sole Trader, UK)